Big heart earrings

Returns

- You have 30 days from the date of purchase to return an item.

- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

- Certain items are non-returnable

Return Process:

1. To initiate a return, please contact our customer service team at lerosejewels@gmail.com with your order number and reason for the return. 

Refund Process:

- Once we receive your returned item, we will inspect it and notify you of the status of your refund.

- If your return is approved, we will process your refund to your original payment method within [7-10 business days].

- Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).

Shipping Methods

We offer a variety of shipping methods to meet your needs, including:

- Standard Shipping: Delivery within 5-7 business days.

- Expedited Shipping: Delivery within 2-3 business days.

- Overnight Shipping: Next-day delivery. 

Shipping options and rates will be calculated at checkout based on your location and the weight of your order.

Processing Time

All orders are processed within [1-3 business days]. Orders are not shipped on weekends or holidays. If we experience a high volume of orders, processing times may be delayed. In such cases, we will notify you via email.