Returns
- You have 30 days from the date of purchase to return an item.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Certain items are non-returnable
Return Process:
1. To initiate a return, please contact our customer service team at lerosejewels@gmail.com with your order number and reason for the return.
Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will process your refund to your original payment method within [7-10 business days].
- Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).
